Refund policy

Returns & Refunds Policy

We accept return requests within 14 days of delivery.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You will also need your order number or proof of purchase.

To start a return, please contact us first at 507084030l@gmail.com.

Please do not send items back without contacting us first. Items sent back without prior approval will not be accepted.

Shipping Costs

If your order has not been shipped yet and your cancellation request is approved, we may issue a full refund.

If your order has already been shipped, original shipping fees are non-refundable. In this case, only the product amount will be refunded if the return is approved.

For returns that are not caused by damage, defect, or an incorrect item, the customer is responsible for return shipping costs.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include your order number, photos of the item, and photos of the packaging.

After reviewing the issue, we will provide an appropriate resolution, which may include a full refund, replacement when available, or another appropriate solution.

Because many of our pieces are one of a kind, an identical replacement may not always be possible.

Non-Returnable Items

We cannot accept returns for items that have been used, washed, damaged after delivery, or returned without their original packaging.

Sale items and gift cards are not eligible for return.

Exchanges

Because many of our products are one of a kind, exchanges are not guaranteed. If you would like a different item, please contact us first. If your return is accepted, you may place a separate order for another available item.

Refunds

We will notify you once we have received and inspected your return, or once we have reviewed a damage claim. If the refund is approved, the refund will be issued to your original payment method within 10 business days.

Please remember that your bank or credit card company may need additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at 507084030l@gmail.com.